Select&nbsp;the&nbsp;desired&nbsp;service&nbsp;on&nbsp;your&nbsp;Example&nbsp;Personal&nbsp;Bookings&nbsp;Page&nbsp;or&nbsp;Shared&nbsp;Bookings&nbsp;Page,&nbsp;choose&nbsp;an&nbsp;available&nbsp;time&nbsp;slot&nbsp;from&nbsp;the&nbsp;calendar,&nbsp;enter&nbsp;your&nbsp;contact&nbsp;details,&nbsp;and&nbsp;confirm.&nbsp;You&nbsp;will&nbsp;immediately&nbsp;receive&nbsp;a&nbsp;confirmation&nbsp;email.

How do I book an appointment or service?

No,&nbsp;clients&nbsp;can&nbsp;schedule&nbsp;appointments&nbsp;or&nbsp;services&nbsp;as&nbsp;guests&nbsp;without&nbsp;needing&nbsp;a&nbsp;dedicated&nbsp;user&nbsp;account.

Do I need to create an account to make a booking?

Yes.&nbsp;If&nbsp;you&nbsp;prefer&nbsp;not&nbsp;to&nbsp;book&nbsp;online,&nbsp;administrators&nbsp;can&nbsp;quickly&nbsp;and&nbsp;easily&nbsp;process&nbsp;bookings&nbsp;for&nbsp;you&nbsp;over&nbsp;the&nbsp;phone&nbsp;or&nbsp;at&nbsp;a&nbsp;physical&nbsp;ticket&nbsp;office.

Can I still make a booking by phone or in person?

Yes.&nbsp;You&nbsp;can&nbsp;cancel&nbsp;or&nbsp;change&nbsp;your&nbsp;booking&nbsp;using&nbsp;the&nbsp;link&nbsp;provided&nbsp;in&nbsp;your&nbsp;original&nbsp;confirmation&nbsp;email.

Can I cancel or reschedule my booking?

Changes&nbsp;or&nbsp;cancellations&nbsp;made&nbsp;more&nbsp;than&nbsp;24&nbsp;hours&nbsp;before&nbsp;your&nbsp;scheduled&nbsp;time&nbsp;are&nbsp;free.&nbsp;Late&nbsp;cancellations&nbsp;or&nbsp;no-shows&nbsp;may&nbsp;be&nbsp;subject&nbsp;to&nbsp;a&nbsp;fee.

Is there a penalty for canceling a reservation?

Bookings&nbsp;made&nbsp;more&nbsp;than&nbsp;30&nbsp;days&nbsp;before&nbsp;a&nbsp;travel&nbsp;date&nbsp;require&nbsp;a&nbsp;25%&nbsp;deposit,&nbsp;with&nbsp;the&nbsp;final&nbsp;balance&nbsp;due&nbsp;30&nbsp;days&nbsp;prior.&nbsp;Bookings&nbsp;made&nbsp;within&nbsp;30&nbsp;days&nbsp;require&nbsp;payment&nbsp;in&nbsp;full&nbsp;at&nbsp;the&nbsp;time&nbsp;of&nbsp;reservation

When is payment due?

We&nbsp;accept&nbsp;all&nbsp;major&nbsp;credit&nbsp;cards,&nbsp;debit&nbsp;cards,&nbsp;and&nbsp;PayPal.&nbsp;For&nbsp;specific&nbsp;travel&nbsp;or&nbsp;venue&nbsp;bookings,&nbsp;wire&nbsp;transfers&nbsp;and&nbsp;real-time&nbsp;bank&nbsp;transfers&nbsp;are&nbsp;also&nbsp;supported

What payment methods are accepted?

You&nbsp;can&nbsp;purchase&nbsp;tickets&nbsp;or&nbsp;schedule&nbsp;appointments&nbsp;up&nbsp;to&nbsp;328&nbsp;days&nbsp;in&nbsp;advance.&nbsp;Online&nbsp;booking&nbsp;closes&nbsp;2&nbsp;hours&nbsp;prior&nbsp;to&nbsp;the&nbsp;scheduled&nbsp;start&nbsp;time

What is your earliest or latest booking window?

Yes.&nbsp;You&nbsp;can&nbsp;select&nbsp;specific&nbsp;rooms&nbsp;to&nbsp;book&nbsp;or&nbsp;reserve&nbsp;the&nbsp;entire&nbsp;building&nbsp;using&nbsp;the&nbsp;Hall&nbsp;Booking&nbsp;Online&nbsp;system.

Can I book multiple rooms or spaces for a venue?

We&nbsp;recommend&nbsp;booking&nbsp;at&nbsp;least&nbsp;2–4&nbsp;weeks&nbsp;in&nbsp;advance&nbsp;for&nbsp;peak&nbsp;seasons.&nbsp;Same-day&nbsp;bookings&nbsp;may&nbsp;be&nbsp;available&nbsp;depending&nbsp;on&nbsp;capacity.

 How far in advance do I need to book?

Yes.&nbsp;Modifications&nbsp;are&nbsp;free&nbsp;if&nbsp;made&nbsp;outside&nbsp;the&nbsp;cancellation&nbsp;window.&nbsp;You&nbsp;can&nbsp;easily&nbsp;cancel&nbsp;or&nbsp;change&nbsp;your&nbsp;booking&nbsp;using&nbsp;our&nbsp;⁠DirectBooker&nbsp;management&nbsp;portal.

Can I modify or cancel my booking?

&nbsp;We&nbsp;accept&nbsp;cash,&nbsp;major&nbsp;credit&nbsp;cards&nbsp;(Visa,&nbsp;Mastercard),&nbsp;and&nbsp;digital&nbsp;wallets.&nbsp;Full&nbsp;payment&nbsp;terms&nbsp;can&nbsp;be&nbsp;reviewed

What are your accepted payment methods?

Absolutely.&nbsp;Please&nbsp;leave&nbsp;your&nbsp;Free&nbsp;Special&nbsp;Requests&nbsp;at&nbsp;Hotels&nbsp;in&nbsp;the&nbsp;notes&nbsp;section&nbsp;during&nbsp;checkout,&nbsp;and&nbsp;our&nbsp;team&nbsp;will&nbsp;prepare&nbsp;accordingly.

Can you accommodate dietary restrictions or special room requests?

Standard&nbsp;check-in&nbsp;is&nbsp;at&nbsp;4:00&nbsp;PM,&nbsp;and&nbsp;check-out&nbsp;is&nbsp;at&nbsp;11:00&nbsp;AM.

What time are check-in and check-out?

Specific&nbsp;information&nbsp;about&nbsp;our&nbsp;facilities,&nbsp;pet&nbsp;policies,&nbsp;and&nbsp;amenities&nbsp;can&nbsp;be&nbsp;found

Do you allow pets or have specific accessibility requirements?

Check-in&nbsp;begins&nbsp;at&nbsp;3:00&nbsp;PM,&nbsp;and&nbsp;check-out&nbsp;is&nbsp;between&nbsp;6:00&nbsp;AM&nbsp;and&nbsp;12:00&nbsp;PM.

What are the check-in/check-out times?

No,&nbsp;pets&nbsp;are&nbsp;not&nbsp;allowed&nbsp;at&nbsp;the&nbsp;resort.

Are pets allowed?

&nbsp;Guests&nbsp;must&nbsp;be&nbsp;at&nbsp;least&nbsp;18&nbsp;years&nbsp;old&nbsp;to&nbsp;check&nbsp;in&nbsp;independently

What is the minimum age to book?

Yes!&nbsp;The&nbsp;property&nbsp;is&nbsp;located&nbsp;on&nbsp;a&nbsp;private&nbsp;beach&nbsp;and&nbsp;features&nbsp;multiple&nbsp;large&nbsp;outdoor&nbsp;pools.

Is there a pool/beach nearby? 

Appropriate&nbsp;swimsuits&nbsp;are&nbsp;required&nbsp;in&nbsp;the&nbsp;pools.&nbsp;Burkini&nbsp;swimwear&nbsp;is&nbsp;generally&nbsp;not&nbsp;permitted&nbsp;in&nbsp;the&nbsp;swimming&nbsp;pools.

Are there specific swimwear rules?

&nbsp;Yes,&nbsp;free&nbsp;Wi-Fi&nbsp;is&nbsp;available&nbsp;in&nbsp;the&nbsp;suites&nbsp;and&nbsp;common&nbsp;areas

Is there free Wi-Fi?

Cancellation&nbsp;and&nbsp;prepayment&nbsp;policies&nbsp;vary&nbsp;by&nbsp;room&nbsp;type.&nbsp;You&nbsp;can&nbsp;check&nbsp;exact&nbsp;availability&nbsp;and&nbsp;current&nbsp;pricing&nbsp;directly

How can I view rates or secure my stay?

&nbsp;Once&nbsp;you&nbsp;select&nbsp;your&nbsp;rate&nbsp;and&nbsp;complete&nbsp;your&nbsp;booking,&nbsp;you&nbsp;can&nbsp;contact&nbsp;the&nbsp;property&nbsp;directly

How can I make special requests?

During&nbsp;the&nbsp;checkout&nbsp;process&nbsp;on&nbsp;the&nbsp;booking&nbsp;platform&nbsp;or&nbsp;website,&nbsp;select&nbsp;&quot;Gift&nbsp;Card&quot;&nbsp;as&nbsp;your&nbsp;payment&nbsp;method.&nbsp;Enter&nbsp;your&nbsp;unique&nbsp;16-digit&nbsp;gift&nbsp;card&nbsp;code&nbsp;and&nbsp;PIN.

How do I redeem my gift card?

No&nbsp;problem!&nbsp;You&nbsp;can&nbsp;simply&nbsp;pay&nbsp;the&nbsp;remaining&nbsp;balance&nbsp;using&nbsp;a&nbsp;secondary&nbsp;payment&nbsp;method,&nbsp;such&nbsp;as&nbsp;a&nbsp;credit&nbsp;or&nbsp;debit&nbsp;card.&nbsp;You&nbsp;can&nbsp;also&nbsp;often&nbsp;combine&nbsp;multiple&nbsp;gift&nbsp;cards&nbsp;toward&nbsp;a&nbsp;single&nbsp;booking.

What if my gift card balance is less than my booking total?

No.&nbsp;Any&nbsp;unused&nbsp;balance&nbsp;will&nbsp;safely&nbsp;remain&nbsp;on&nbsp;your&nbsp;gift&nbsp;card&nbsp;for&nbsp;future&nbsp;bookings.

Do I lose the remaining balance if my booking is cheaper than the gift card?

Typically,&nbsp;gift&nbsp;cards&nbsp;can&nbsp;only&nbsp;be&nbsp;redeemed&nbsp;when&nbsp;booking&nbsp;directly&nbsp;through&nbsp;the&nbsp;issuing&nbsp;hotel,&nbsp;airline,&nbsp;or&nbsp;brand&#39;s&nbsp;official&nbsp;website

Can I use a gift card for bookings made through third-party travel sites (e.g., Booking.com, Expedia)?

Yes,&nbsp;many&nbsp;property-specific&nbsp;gift&nbsp;cards&nbsp;can&nbsp;be&nbsp;applied&nbsp;to&nbsp;eligible&nbsp;incidentals&nbsp;(such&nbsp;as&nbsp;restaurants,&nbsp;spa&nbsp;services,&nbsp;and&nbsp;room&nbsp;service)&nbsp;when&nbsp;billed&nbsp;to&nbsp;your&nbsp;guest&nbsp;folio&nbsp;during&nbsp;your&nbsp;stay.

Can I use a hotel gift card to pay for dining or spa services?

Expiration&nbsp;dates&nbsp;depend&nbsp;entirely&nbsp;on&nbsp;the&nbsp;issuer.&nbsp;While&nbsp;many&nbsp;platforms&nbsp;issue&nbsp;cards&nbsp;that&nbsp;are&nbsp;valid&nbsp;for&nbsp;up&nbsp;to&nbsp;365&nbsp;days,&nbsp;you&nbsp;must&nbsp;check&nbsp;the&nbsp;specific&nbsp;Terms&nbsp;&amp;&nbsp;Conditions&nbsp;provided&nbsp;with&nbsp;your&nbsp;card.

Do gift cards expire?

Genius&nbsp;is&nbsp;a&nbsp;free,&nbsp;lifetime-membership&nbsp;loyalty&nbsp;program.&nbsp;Simply&nbsp;create&nbsp;a&nbsp;Booking.com&nbsp;account&nbsp;to&nbsp;instantly&nbsp;unlock&nbsp;Genius&nbsp;Level&nbsp;1,&nbsp;which&nbsp;provides&nbsp;10%&nbsp;discounts&nbsp;on&nbsp;participating&nbsp;accommodations&nbsp;and&nbsp;rental&nbsp;cars.

 What is the Genius loyalty program and how do I join?

Your&nbsp;Genius&nbsp;level&nbsp;is&nbsp;based&nbsp;on&nbsp;the&nbsp;number&nbsp;of&nbsp;completed&nbsp;bookings&nbsp;you&nbsp;make&nbsp;within&nbsp;a&nbsp;2-year&nbsp;period<ul><li>Level&nbsp;1:&nbsp;Immediate&nbsp;access&nbsp;upon&nbsp;creating&nbsp;an&nbsp;account.</li><li>Level&nbsp;2:&nbsp;Complete&nbsp;5&nbsp;bookings&nbsp;in&nbsp;2&nbsp;years&nbsp;to&nbsp;unlock&nbsp;10–15%&nbsp;discounts,&nbsp;free&nbsp;breakfast,&nbsp;and&nbsp;free&nbsp;room&nbsp;upgrades&nbsp;on&nbsp;select&nbsp;stays.</li><li>Level&nbsp;3:&nbsp;Complete&nbsp;15&nbsp;bookings&nbsp;in&nbsp;2&nbsp;years&nbsp;to&nbsp;unlock&nbsp;10–20%&nbsp;discounts,&nbsp;free&nbsp;breakfast,&nbsp;room&nbsp;upgrades,&nbsp;and&nbsp;priority&nbsp;suppor</li></ul>

How do I unlock higher Genius levels?

No.&nbsp;Once&nbsp;you&nbsp;unlock&nbsp;a&nbsp;specific&nbsp;Genius&nbsp;level,&nbsp;those&nbsp;rewards&nbsp;are&nbsp;yours&nbsp;for&nbsp;life.&nbsp;We&nbsp;do&nbsp;not&nbsp;demote&nbsp;members&nbsp;to&nbsp;lower&nbsp;levels

Do my Genius status and rewards expire?

Eligible&nbsp;bookings&nbsp;include&nbsp;hotel&nbsp;stays,&nbsp;flights,&nbsp;car&nbsp;rentals,&nbsp;airport&nbsp;taxis,&nbsp;and&nbsp;attractions.&nbsp;Ride-hails,&nbsp;cruises,&nbsp;and&nbsp;partner&nbsp;offers&nbsp;do&nbsp;not&nbsp;count&nbsp;toward&nbsp;your&nbsp;tier&nbsp;progression

Which types of bookings count toward my loyalty progression?

When&nbsp;logged&nbsp;into&nbsp;your&nbsp;account,&nbsp;participating&nbsp;properties&nbsp;and&nbsp;cars&nbsp;will&nbsp;automatically&nbsp;display&nbsp;the&nbsp;Genius&nbsp;badge.&nbsp;The&nbsp;discount&nbsp;will&nbsp;be&nbsp;factored&nbsp;into&nbsp;your&nbsp;pricing&nbsp;breakdown&nbsp;on&nbsp;the&nbsp;checkout&nbsp;page.

How do I apply my discounts to a booking?

How&nbsp;it&nbsp;works:<ul><li>Share:&nbsp;Send&nbsp;your&nbsp;unique&nbsp;referral&nbsp;link&nbsp;to&nbsp;friends.</li><li>Book:&nbsp;Your&nbsp;friend&nbsp;uses&nbsp;the&nbsp;link&nbsp;to&nbsp;make&nbsp;an&nbsp;accommodation&nbsp;reservation.</li><li>Earn:&nbsp;Once&nbsp;your&nbsp;friend&nbsp;completes&nbsp;their&nbsp;stay,&nbsp;you&nbsp;receive&nbsp;a&nbsp;cash&nbsp;reward&nbsp;or&nbsp;Wallet&nbsp;credit,&nbsp;and&nbsp;your&nbsp;friend&nbsp;gets&nbsp;a&nbsp;reward/discount.</li></ul>Key&nbsp;FAQ&nbsp;Examples:<ul><li>Limits:&nbsp;You&nbsp;can&nbsp;refer&nbsp;a&nbsp;maximum&nbsp;of&nbsp;10&nbsp;friends,&nbsp;resulting&nbsp;in&nbsp;a&nbsp;limit&nbsp;of&nbsp;10&nbsp;Referral&nbsp;Bonuses.</li><li>Friend&nbsp;Eligibility:&nbsp;Yes,&nbsp;you&nbsp;can&nbsp;even&nbsp;refer&nbsp;someone&nbsp;who&nbsp;has&nbsp;booked&nbsp;with&nbsp;the&nbsp;platform&nbsp;before.</li><li>Redemption:&nbsp;Rewards&nbsp;are&nbsp;paid&nbsp;directly&nbsp;to&nbsp;your&nbsp;registered&nbsp;credit&nbsp;card&nbsp;or&nbsp;deposited&nbsp;into&nbsp;your&nbsp;Booking.com&nbsp;Wallet&nbsp;after&nbsp;the&nbsp;referred&nbsp;stay</li></ul>

Refer-a-Friend Program (Guests)

How&nbsp;it&nbsp;works:<ul><li>Share:&nbsp;Existing&nbsp;property&nbsp;partners&nbsp;share&nbsp;a&nbsp;unique&nbsp;referral&nbsp;link&nbsp;with&nbsp;a&nbsp;friend&nbsp;who&nbsp;owns&nbsp;a&nbsp;property.</li><li>List&nbsp;&amp;&nbsp;Book:&nbsp;The&nbsp;friend&nbsp;lists&nbsp;their&nbsp;property&nbsp;and&nbsp;receives&nbsp;a&nbsp;booking.</li><li>Earn:&nbsp;Both&nbsp;you&nbsp;and&nbsp;the&nbsp;newly&nbsp;referred&nbsp;host&nbsp;receive&nbsp;five&nbsp;commission-free&nbsp;bookings,&nbsp;up&nbsp;to&nbsp;a&nbsp;maximum&nbsp;value&nbsp;of&nbsp;€200&nbsp;(or&nbsp;local&nbsp;equivalent)&nbsp;per&nbsp;friend.&nbsp;</li></ul>Key&nbsp;FAQ&nbsp;Examples:<ul><li>Limits:&nbsp;You&nbsp;can&nbsp;earn&nbsp;this&nbsp;reward&nbsp;for&nbsp;your&nbsp;first&nbsp;10&nbsp;friends&nbsp;who&nbsp;list&nbsp;their&nbsp;properties,&nbsp;meaning&nbsp;you&nbsp;can&nbsp;accumulate&nbsp;up&nbsp;to&nbsp;a&nbsp;total&nbsp;of&nbsp;€2,000&nbsp;in&nbsp;commission-free&nbsp;bookings.</li><li>Eligibility:&nbsp;Property&nbsp;eligibility&nbsp;depends&nbsp;on&nbsp;region;&nbsp;partners&nbsp;can&nbsp;check&nbsp;eligibility&nbsp;directly&nbsp;via&nbsp;the&nbsp;Extranet.</li></ul>

Property Referral Program (Hosts)

It&nbsp;is&nbsp;highly&nbsp;recommended&nbsp;to&nbsp;book&nbsp;at&nbsp;least&nbsp;24&nbsp;hours&nbsp;in&nbsp;advance.&nbsp;For&nbsp;airport&nbsp;pickups,&nbsp;book&nbsp;a&nbsp;pickup&nbsp;time&nbsp;40&nbsp;to&nbsp;60&nbsp;minutes&nbsp;after&nbsp;your&nbsp;flight&nbsp;lands&nbsp;to&nbsp;allow&nbsp;time&nbsp;for&nbsp;baggage&nbsp;claim&nbsp;and&nbsp;customs

How far in advance should I book?

Most&nbsp;services&nbsp;track&nbsp;your&nbsp;flight&nbsp;number&nbsp;in&nbsp;real-time.&nbsp;Your&nbsp;driver’s&nbsp;waiting&nbsp;time&nbsp;is&nbsp;automatically&nbsp;adjusted&nbsp;so&nbsp;they&nbsp;are&nbsp;there&nbsp;when&nbsp;you&nbsp;emerge

What if my flight is delayed?

Yes.&nbsp;Third-party&nbsp;bookings&nbsp;are&nbsp;routine.&nbsp;Enter&nbsp;the&nbsp;passenger&#39;s&nbsp;name&nbsp;and&nbsp;contact&nbsp;number&nbsp;for&nbsp;the&nbsp;pickup,&nbsp;and&nbsp;your&nbsp;own&nbsp;contact&nbsp;info&nbsp;for&nbsp;the&nbsp;billing&nbsp;and&nbsp;booking&nbsp;confirmations

Can I book a transfer for someone else?

It&nbsp;depends&nbsp;on&nbsp;your&nbsp;selection.&nbsp;A&nbsp;Private&nbsp;Transfer&nbsp;means&nbsp;direct,&nbsp;door-to-door&nbsp;service&nbsp;exclusively&nbsp;for&nbsp;your&nbsp;group.&nbsp;A&nbsp;Shuttle&nbsp;Service&nbsp;involves&nbsp;sharing&nbsp;the&nbsp;vehicle&nbsp;and&nbsp;may&nbsp;include&nbsp;multiple&nbsp;stops

Will I have to share the vehicle?

Your&nbsp;driver&nbsp;will&nbsp;typically&nbsp;wait&nbsp;in&nbsp;the&nbsp;arrivals&nbsp;hall&nbsp;holding&nbsp;a&nbsp;sign&nbsp;with&nbsp;your&nbsp;name,&nbsp;or&nbsp;wait&nbsp;at&nbsp;a&nbsp;designated&nbsp;parking&nbsp;zone.&nbsp;You&nbsp;will&nbsp;receive&nbsp;the&nbsp;driver&#39;s&nbsp;name,&nbsp;vehicle&nbsp;registration,&nbsp;and&nbsp;phone&nbsp;number&nbsp;prior&nbsp;to&nbsp;the&nbsp;journey.

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Finding Your Driver

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Häufig gestellte Fragen

Booking Timing & Flight Adjustments

How far in advance should I book?

What if my flight is delayed?

Finding Your Driver

How do I find my driver at the airport?

Passengers & Luggage

Can I book a transfer for someone else?

Will I have to share the vehicle?

Unternehmen

Über uns

ESG

Karriere

Hotels

Vorteile entdecken

Extranet-Anmeldung

Ihr Eigentum auflisten

Angebote

Loyalitätsprogramm

Geschenkkarte

Empfehlungsprogramm

Unser Netzwerk

Bookini-Geschichten

Bookini Fata Morgana

Blog

Legal

Bedingungen und Konditionen

Gast-Politik

Stornierungsbedingungen

Datenschutzbestimmungen

Unterstützen Sie

Buchung verwalten

Kontaktieren Sie uns

FAQ

Unternehmen

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Unser Netzwerk

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