Select&nbsp;the&nbsp;desired&nbsp;service&nbsp;on&nbsp;your&nbsp;Example&nbsp;Personal&nbsp;Bookings&nbsp;Page&nbsp;or&nbsp;Shared&nbsp;Bookings&nbsp;Page,&nbsp;choose&nbsp;an&nbsp;available&nbsp;time&nbsp;slot&nbsp;from&nbsp;the&nbsp;calendar,&nbsp;enter&nbsp;your&nbsp;contact&nbsp;details,&nbsp;and&nbsp;confirm.&nbsp;You&nbsp;will&nbsp;immediately&nbsp;receive&nbsp;a&nbsp;confirmation&nbsp;email.

How do I book an appointment or service?

No,&nbsp;clients&nbsp;can&nbsp;schedule&nbsp;appointments&nbsp;or&nbsp;services&nbsp;as&nbsp;guests&nbsp;without&nbsp;needing&nbsp;a&nbsp;dedicated&nbsp;user&nbsp;account.

Do I need to create an account to make a booking?

Yes.&nbsp;If&nbsp;you&nbsp;prefer&nbsp;not&nbsp;to&nbsp;book&nbsp;online,&nbsp;administrators&nbsp;can&nbsp;quickly&nbsp;and&nbsp;easily&nbsp;process&nbsp;bookings&nbsp;for&nbsp;you&nbsp;over&nbsp;the&nbsp;phone&nbsp;or&nbsp;at&nbsp;a&nbsp;physical&nbsp;ticket&nbsp;office.

Can I still make a booking by phone or in person?

Yes.&nbsp;You&nbsp;can&nbsp;cancel&nbsp;or&nbsp;change&nbsp;your&nbsp;booking&nbsp;using&nbsp;the&nbsp;link&nbsp;provided&nbsp;in&nbsp;your&nbsp;original&nbsp;confirmation&nbsp;email.

Can I cancel or reschedule my booking?

Changes&nbsp;or&nbsp;cancellations&nbsp;made&nbsp;more&nbsp;than&nbsp;24&nbsp;hours&nbsp;before&nbsp;your&nbsp;scheduled&nbsp;time&nbsp;are&nbsp;free.&nbsp;Late&nbsp;cancellations&nbsp;or&nbsp;no-shows&nbsp;may&nbsp;be&nbsp;subject&nbsp;to&nbsp;a&nbsp;fee.

Is there a penalty for canceling a reservation?

Bookings&nbsp;made&nbsp;more&nbsp;than&nbsp;30&nbsp;days&nbsp;before&nbsp;a&nbsp;travel&nbsp;date&nbsp;require&nbsp;a&nbsp;25%&nbsp;deposit,&nbsp;with&nbsp;the&nbsp;final&nbsp;balance&nbsp;due&nbsp;30&nbsp;days&nbsp;prior.&nbsp;Bookings&nbsp;made&nbsp;within&nbsp;30&nbsp;days&nbsp;require&nbsp;payment&nbsp;in&nbsp;full&nbsp;at&nbsp;the&nbsp;time&nbsp;of&nbsp;reservation

When is payment due?

We&nbsp;accept&nbsp;all&nbsp;major&nbsp;credit&nbsp;cards,&nbsp;debit&nbsp;cards,&nbsp;and&nbsp;PayPal.&nbsp;For&nbsp;specific&nbsp;travel&nbsp;or&nbsp;venue&nbsp;bookings,&nbsp;wire&nbsp;transfers&nbsp;and&nbsp;real-time&nbsp;bank&nbsp;transfers&nbsp;are&nbsp;also&nbsp;supported

What payment methods are accepted?

You&nbsp;can&nbsp;purchase&nbsp;tickets&nbsp;or&nbsp;schedule&nbsp;appointments&nbsp;up&nbsp;to&nbsp;328&nbsp;days&nbsp;in&nbsp;advance.&nbsp;Online&nbsp;booking&nbsp;closes&nbsp;2&nbsp;hours&nbsp;prior&nbsp;to&nbsp;the&nbsp;scheduled&nbsp;start&nbsp;time

What is your earliest or latest booking window?

Yes.&nbsp;You&nbsp;can&nbsp;select&nbsp;specific&nbsp;rooms&nbsp;to&nbsp;book&nbsp;or&nbsp;reserve&nbsp;the&nbsp;entire&nbsp;building&nbsp;using&nbsp;the&nbsp;Hall&nbsp;Booking&nbsp;Online&nbsp;system.

Can I book multiple rooms or spaces for a venue?

We&nbsp;recommend&nbsp;booking&nbsp;at&nbsp;least&nbsp;2–4&nbsp;weeks&nbsp;in&nbsp;advance&nbsp;for&nbsp;peak&nbsp;seasons.&nbsp;Same-day&nbsp;bookings&nbsp;may&nbsp;be&nbsp;available&nbsp;depending&nbsp;on&nbsp;capacity.

 How far in advance do I need to book?

Yes.&nbsp;Modifications&nbsp;are&nbsp;free&nbsp;if&nbsp;made&nbsp;outside&nbsp;the&nbsp;cancellation&nbsp;window.&nbsp;You&nbsp;can&nbsp;easily&nbsp;cancel&nbsp;or&nbsp;change&nbsp;your&nbsp;booking&nbsp;using&nbsp;our&nbsp;⁠DirectBooker&nbsp;management&nbsp;portal.

Can I modify or cancel my booking?

&nbsp;We&nbsp;accept&nbsp;cash,&nbsp;major&nbsp;credit&nbsp;cards&nbsp;(Visa,&nbsp;Mastercard),&nbsp;and&nbsp;digital&nbsp;wallets.&nbsp;Full&nbsp;payment&nbsp;terms&nbsp;can&nbsp;be&nbsp;reviewed

What are your accepted payment methods?

Absolutely.&nbsp;Please&nbsp;leave&nbsp;your&nbsp;Free&nbsp;Special&nbsp;Requests&nbsp;at&nbsp;Hotels&nbsp;in&nbsp;the&nbsp;notes&nbsp;section&nbsp;during&nbsp;checkout,&nbsp;and&nbsp;our&nbsp;team&nbsp;will&nbsp;prepare&nbsp;accordingly.

Can you accommodate dietary restrictions or special room requests?

Standard&nbsp;check-in&nbsp;is&nbsp;at&nbsp;4:00&nbsp;PM,&nbsp;and&nbsp;check-out&nbsp;is&nbsp;at&nbsp;11:00&nbsp;AM.

What time are check-in and check-out?

Specific&nbsp;information&nbsp;about&nbsp;our&nbsp;facilities,&nbsp;pet&nbsp;policies,&nbsp;and&nbsp;amenities&nbsp;can&nbsp;be&nbsp;found

Do you allow pets or have specific accessibility requirements?

Check-in&nbsp;begins&nbsp;at&nbsp;3:00&nbsp;PM,&nbsp;and&nbsp;check-out&nbsp;is&nbsp;between&nbsp;6:00&nbsp;AM&nbsp;and&nbsp;12:00&nbsp;PM.

What are the check-in/check-out times?

No,&nbsp;pets&nbsp;are&nbsp;not&nbsp;allowed&nbsp;at&nbsp;the&nbsp;resort.

Are pets allowed?

&nbsp;Guests&nbsp;must&nbsp;be&nbsp;at&nbsp;least&nbsp;18&nbsp;years&nbsp;old&nbsp;to&nbsp;check&nbsp;in&nbsp;independently

What is the minimum age to book?

Yes!&nbsp;The&nbsp;property&nbsp;is&nbsp;located&nbsp;on&nbsp;a&nbsp;private&nbsp;beach&nbsp;and&nbsp;features&nbsp;multiple&nbsp;large&nbsp;outdoor&nbsp;pools.

Is there a pool/beach nearby? 

Appropriate&nbsp;swimsuits&nbsp;are&nbsp;required&nbsp;in&nbsp;the&nbsp;pools.&nbsp;Burkini&nbsp;swimwear&nbsp;is&nbsp;generally&nbsp;not&nbsp;permitted&nbsp;in&nbsp;the&nbsp;swimming&nbsp;pools.

Are there specific swimwear rules?

&nbsp;Yes,&nbsp;free&nbsp;Wi-Fi&nbsp;is&nbsp;available&nbsp;in&nbsp;the&nbsp;suites&nbsp;and&nbsp;common&nbsp;areas

Is there free Wi-Fi?

Cancellation&nbsp;and&nbsp;prepayment&nbsp;policies&nbsp;vary&nbsp;by&nbsp;room&nbsp;type.&nbsp;You&nbsp;can&nbsp;check&nbsp;exact&nbsp;availability&nbsp;and&nbsp;current&nbsp;pricing&nbsp;directly

How can I view rates or secure my stay?

&nbsp;Once&nbsp;you&nbsp;select&nbsp;your&nbsp;rate&nbsp;and&nbsp;complete&nbsp;your&nbsp;booking,&nbsp;you&nbsp;can&nbsp;contact&nbsp;the&nbsp;property&nbsp;directly

How can I make special requests?

During&nbsp;the&nbsp;checkout&nbsp;process&nbsp;on&nbsp;the&nbsp;booking&nbsp;platform&nbsp;or&nbsp;website,&nbsp;select&nbsp;&quot;Gift&nbsp;Card&quot;&nbsp;as&nbsp;your&nbsp;payment&nbsp;method.&nbsp;Enter&nbsp;your&nbsp;unique&nbsp;16-digit&nbsp;gift&nbsp;card&nbsp;code&nbsp;and&nbsp;PIN.

How do I redeem my gift card?

No&nbsp;problem!&nbsp;You&nbsp;can&nbsp;simply&nbsp;pay&nbsp;the&nbsp;remaining&nbsp;balance&nbsp;using&nbsp;a&nbsp;secondary&nbsp;payment&nbsp;method,&nbsp;such&nbsp;as&nbsp;a&nbsp;credit&nbsp;or&nbsp;debit&nbsp;card.&nbsp;You&nbsp;can&nbsp;also&nbsp;often&nbsp;combine&nbsp;multiple&nbsp;gift&nbsp;cards&nbsp;toward&nbsp;a&nbsp;single&nbsp;booking.

What if my gift card balance is less than my booking total?

No.&nbsp;Any&nbsp;unused&nbsp;balance&nbsp;will&nbsp;safely&nbsp;remain&nbsp;on&nbsp;your&nbsp;gift&nbsp;card&nbsp;for&nbsp;future&nbsp;bookings.

Do I lose the remaining balance if my booking is cheaper than the gift card?

Typically,&nbsp;gift&nbsp;cards&nbsp;can&nbsp;only&nbsp;be&nbsp;redeemed&nbsp;when&nbsp;booking&nbsp;directly&nbsp;through&nbsp;the&nbsp;issuing&nbsp;hotel,&nbsp;airline,&nbsp;or&nbsp;brand&#39;s&nbsp;official&nbsp;website

Can I use a gift card for bookings made through third-party travel sites (e.g., Booking.com, Expedia)?

Yes,&nbsp;many&nbsp;property-specific&nbsp;gift&nbsp;cards&nbsp;can&nbsp;be&nbsp;applied&nbsp;to&nbsp;eligible&nbsp;incidentals&nbsp;(such&nbsp;as&nbsp;restaurants,&nbsp;spa&nbsp;services,&nbsp;and&nbsp;room&nbsp;service)&nbsp;when&nbsp;billed&nbsp;to&nbsp;your&nbsp;guest&nbsp;folio&nbsp;during&nbsp;your&nbsp;stay.

Can I use a hotel gift card to pay for dining or spa services?

Expiration&nbsp;dates&nbsp;depend&nbsp;entirely&nbsp;on&nbsp;the&nbsp;issuer.&nbsp;While&nbsp;many&nbsp;platforms&nbsp;issue&nbsp;cards&nbsp;that&nbsp;are&nbsp;valid&nbsp;for&nbsp;up&nbsp;to&nbsp;365&nbsp;days,&nbsp;you&nbsp;must&nbsp;check&nbsp;the&nbsp;specific&nbsp;Terms&nbsp;&amp;&nbsp;Conditions&nbsp;provided&nbsp;with&nbsp;your&nbsp;card.

Do gift cards expire?

Genius&nbsp;is&nbsp;a&nbsp;free,&nbsp;lifetime-membership&nbsp;loyalty&nbsp;program.&nbsp;Simply&nbsp;create&nbsp;a&nbsp;Booking.com&nbsp;account&nbsp;to&nbsp;instantly&nbsp;unlock&nbsp;Genius&nbsp;Level&nbsp;1,&nbsp;which&nbsp;provides&nbsp;10%&nbsp;discounts&nbsp;on&nbsp;participating&nbsp;accommodations&nbsp;and&nbsp;rental&nbsp;cars.

 What is the Genius loyalty program and how do I join?

Your&nbsp;Genius&nbsp;level&nbsp;is&nbsp;based&nbsp;on&nbsp;the&nbsp;number&nbsp;of&nbsp;completed&nbsp;bookings&nbsp;you&nbsp;make&nbsp;within&nbsp;a&nbsp;2-year&nbsp;period<ul><li>Level&nbsp;1:&nbsp;Immediate&nbsp;access&nbsp;upon&nbsp;creating&nbsp;an&nbsp;account.</li><li>Level&nbsp;2:&nbsp;Complete&nbsp;5&nbsp;bookings&nbsp;in&nbsp;2&nbsp;years&nbsp;to&nbsp;unlock&nbsp;10–15%&nbsp;discounts,&nbsp;free&nbsp;breakfast,&nbsp;and&nbsp;free&nbsp;room&nbsp;upgrades&nbsp;on&nbsp;select&nbsp;stays.</li><li>Level&nbsp;3:&nbsp;Complete&nbsp;15&nbsp;bookings&nbsp;in&nbsp;2&nbsp;years&nbsp;to&nbsp;unlock&nbsp;10–20%&nbsp;discounts,&nbsp;free&nbsp;breakfast,&nbsp;room&nbsp;upgrades,&nbsp;and&nbsp;priority&nbsp;suppor</li></ul>

How do I unlock higher Genius levels?

No.&nbsp;Once&nbsp;you&nbsp;unlock&nbsp;a&nbsp;specific&nbsp;Genius&nbsp;level,&nbsp;those&nbsp;rewards&nbsp;are&nbsp;yours&nbsp;for&nbsp;life.&nbsp;We&nbsp;do&nbsp;not&nbsp;demote&nbsp;members&nbsp;to&nbsp;lower&nbsp;levels

Do my Genius status and rewards expire?

Eligible&nbsp;bookings&nbsp;include&nbsp;hotel&nbsp;stays,&nbsp;flights,&nbsp;car&nbsp;rentals,&nbsp;airport&nbsp;taxis,&nbsp;and&nbsp;attractions.&nbsp;Ride-hails,&nbsp;cruises,&nbsp;and&nbsp;partner&nbsp;offers&nbsp;do&nbsp;not&nbsp;count&nbsp;toward&nbsp;your&nbsp;tier&nbsp;progression

Which types of bookings count toward my loyalty progression?

When&nbsp;logged&nbsp;into&nbsp;your&nbsp;account,&nbsp;participating&nbsp;properties&nbsp;and&nbsp;cars&nbsp;will&nbsp;automatically&nbsp;display&nbsp;the&nbsp;Genius&nbsp;badge.&nbsp;The&nbsp;discount&nbsp;will&nbsp;be&nbsp;factored&nbsp;into&nbsp;your&nbsp;pricing&nbsp;breakdown&nbsp;on&nbsp;the&nbsp;checkout&nbsp;page.

How do I apply my discounts to a booking?

How&nbsp;it&nbsp;works:<ul><li>Share:&nbsp;Send&nbsp;your&nbsp;unique&nbsp;referral&nbsp;link&nbsp;to&nbsp;friends.</li><li>Book:&nbsp;Your&nbsp;friend&nbsp;uses&nbsp;the&nbsp;link&nbsp;to&nbsp;make&nbsp;an&nbsp;accommodation&nbsp;reservation.</li><li>Earn:&nbsp;Once&nbsp;your&nbsp;friend&nbsp;completes&nbsp;their&nbsp;stay,&nbsp;you&nbsp;receive&nbsp;a&nbsp;cash&nbsp;reward&nbsp;or&nbsp;Wallet&nbsp;credit,&nbsp;and&nbsp;your&nbsp;friend&nbsp;gets&nbsp;a&nbsp;reward/discount.</li></ul>Key&nbsp;FAQ&nbsp;Examples:<ul><li>Limits:&nbsp;You&nbsp;can&nbsp;refer&nbsp;a&nbsp;maximum&nbsp;of&nbsp;10&nbsp;friends,&nbsp;resulting&nbsp;in&nbsp;a&nbsp;limit&nbsp;of&nbsp;10&nbsp;Referral&nbsp;Bonuses.</li><li>Friend&nbsp;Eligibility:&nbsp;Yes,&nbsp;you&nbsp;can&nbsp;even&nbsp;refer&nbsp;someone&nbsp;who&nbsp;has&nbsp;booked&nbsp;with&nbsp;the&nbsp;platform&nbsp;before.</li><li>Redemption:&nbsp;Rewards&nbsp;are&nbsp;paid&nbsp;directly&nbsp;to&nbsp;your&nbsp;registered&nbsp;credit&nbsp;card&nbsp;or&nbsp;deposited&nbsp;into&nbsp;your&nbsp;Booking.com&nbsp;Wallet&nbsp;after&nbsp;the&nbsp;referred&nbsp;stay</li></ul>

Refer-a-Friend Program (Guests)

How&nbsp;it&nbsp;works:<ul><li>Share:&nbsp;Existing&nbsp;property&nbsp;partners&nbsp;share&nbsp;a&nbsp;unique&nbsp;referral&nbsp;link&nbsp;with&nbsp;a&nbsp;friend&nbsp;who&nbsp;owns&nbsp;a&nbsp;property.</li><li>List&nbsp;&amp;&nbsp;Book:&nbsp;The&nbsp;friend&nbsp;lists&nbsp;their&nbsp;property&nbsp;and&nbsp;receives&nbsp;a&nbsp;booking.</li><li>Earn:&nbsp;Both&nbsp;you&nbsp;and&nbsp;the&nbsp;newly&nbsp;referred&nbsp;host&nbsp;receive&nbsp;five&nbsp;commission-free&nbsp;bookings,&nbsp;up&nbsp;to&nbsp;a&nbsp;maximum&nbsp;value&nbsp;of&nbsp;€200&nbsp;(or&nbsp;local&nbsp;equivalent)&nbsp;per&nbsp;friend.&nbsp;</li></ul>Key&nbsp;FAQ&nbsp;Examples:<ul><li>Limits:&nbsp;You&nbsp;can&nbsp;earn&nbsp;this&nbsp;reward&nbsp;for&nbsp;your&nbsp;first&nbsp;10&nbsp;friends&nbsp;who&nbsp;list&nbsp;their&nbsp;properties,&nbsp;meaning&nbsp;you&nbsp;can&nbsp;accumulate&nbsp;up&nbsp;to&nbsp;a&nbsp;total&nbsp;of&nbsp;€2,000&nbsp;in&nbsp;commission-free&nbsp;bookings.</li><li>Eligibility:&nbsp;Property&nbsp;eligibility&nbsp;depends&nbsp;on&nbsp;region;&nbsp;partners&nbsp;can&nbsp;check&nbsp;eligibility&nbsp;directly&nbsp;via&nbsp;the&nbsp;Extranet.</li></ul>

Property Referral Program (Hosts)

It&nbsp;is&nbsp;highly&nbsp;recommended&nbsp;to&nbsp;book&nbsp;at&nbsp;least&nbsp;24&nbsp;hours&nbsp;in&nbsp;advance.&nbsp;For&nbsp;airport&nbsp;pickups,&nbsp;book&nbsp;a&nbsp;pickup&nbsp;time&nbsp;40&nbsp;to&nbsp;60&nbsp;minutes&nbsp;after&nbsp;your&nbsp;flight&nbsp;lands&nbsp;to&nbsp;allow&nbsp;time&nbsp;for&nbsp;baggage&nbsp;claim&nbsp;and&nbsp;customs

How far in advance should I book?

Most&nbsp;services&nbsp;track&nbsp;your&nbsp;flight&nbsp;number&nbsp;in&nbsp;real-time.&nbsp;Your&nbsp;driver’s&nbsp;waiting&nbsp;time&nbsp;is&nbsp;automatically&nbsp;adjusted&nbsp;so&nbsp;they&nbsp;are&nbsp;there&nbsp;when&nbsp;you&nbsp;emerge

What if my flight is delayed?

Yes.&nbsp;Third-party&nbsp;bookings&nbsp;are&nbsp;routine.&nbsp;Enter&nbsp;the&nbsp;passenger&#39;s&nbsp;name&nbsp;and&nbsp;contact&nbsp;number&nbsp;for&nbsp;the&nbsp;pickup,&nbsp;and&nbsp;your&nbsp;own&nbsp;contact&nbsp;info&nbsp;for&nbsp;the&nbsp;billing&nbsp;and&nbsp;booking&nbsp;confirmations

Can I book a transfer for someone else?

It&nbsp;depends&nbsp;on&nbsp;your&nbsp;selection.&nbsp;A&nbsp;Private&nbsp;Transfer&nbsp;means&nbsp;direct,&nbsp;door-to-door&nbsp;service&nbsp;exclusively&nbsp;for&nbsp;your&nbsp;group.&nbsp;A&nbsp;Shuttle&nbsp;Service&nbsp;involves&nbsp;sharing&nbsp;the&nbsp;vehicle&nbsp;and&nbsp;may&nbsp;include&nbsp;multiple&nbsp;stops

Will I have to share the vehicle?

Your&nbsp;driver&nbsp;will&nbsp;typically&nbsp;wait&nbsp;in&nbsp;the&nbsp;arrivals&nbsp;hall&nbsp;holding&nbsp;a&nbsp;sign&nbsp;with&nbsp;your&nbsp;name,&nbsp;or&nbsp;wait&nbsp;at&nbsp;a&nbsp;designated&nbsp;parking&nbsp;zone.&nbsp;You&nbsp;will&nbsp;receive&nbsp;the&nbsp;driver&#39;s&nbsp;name,&nbsp;vehicle&nbsp;registration,&nbsp;and&nbsp;phone&nbsp;number&nbsp;prior&nbsp;to&nbsp;the&nbsp;journey.

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Často kladené otázky

Booking Timing & Flight Adjustments

How far in advance should I book?

What if my flight is delayed?

Finding Your Driver

How do I find my driver at the airport?

Passengers & Luggage

Can I book a transfer for someone else?

Will I have to share the vehicle?

Společnost

O nás

ESG

Kariéra

Hotely

Objevte výhody

Přihlášení do extranetu

Uveďte svůj majetek

Nabídky

Věrnostní program

Dárková karta

Doporučovací program

Naše síť

Bookini příběhy

Bookini mirage

Blog

Právní

Podmínky a pravidla

Zásady pro hosty

Storno podmínky

Zásady ochrany osobních údajů

Podpora

Správa rezervací

Kontaktujte nás

ČASTO KLADENÉ DOTAZY

Společnost

Hotely

Nabídky

Naše síť

Právní

Podpora

Přístup do vašeho prostoru

Připojte se k naší síti a rozšiřte své podnikání

Platební metody

Stáhnout aplikaci Bookini